Accessibility Statement
Demon International is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Our Commitment
We strive to make our website accessible and usable for all visitors, regardless of ability. Our goal is to comply with applicable accessibility standards, including the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, wherever possible.
Accessibility Features
We work to ensure that our website:
- Is compatible with screen readers and assistive technologies
- Can be navigated using a keyboard
- Uses clear structure, readable text, and sufficient color contrast
- Includes alternative text for images where appropriate
Ongoing Efforts
Accessibility is an ongoing process. We regularly review our website and make updates to improve accessibility and usability. If you have a question or run into a barrier, please contact us at cs@demonunited.com.
Privacy, terms and returns
Our privacy policy, terms of service, refund policy and shipping policy are maintained in full on the pages below. Those are the current and governing versions.
- Privacy policy
- Terms of service
- Refund policy
- Shipping policy
- Legal notice
- Contact information
- Your Privacy Choices — Do Not Sell or Share My Personal Information
If you have a question about personal information we hold about you, or you want to access, correct, delete or port it, email cs@demonunited.com.
Product safety information
Demon padded products are personal protective equipment for bicycle and snow sports only — not approved for motorized vehicles. The padded areas are designed to cushion mild impacts and to reduce superficial mechanical injury such as bruising, scuffs and abrasions in falls typical of these sports. No protective equipment can prevent serious injury.
These products are Category I personal protective equipment under Regulation (EU) 2016/425. The harmonised standard applied is EN ISO 13688:2013+A1:2021 (protective clothing — general requirements). Where a product contains a CE-marked certified insert, that insert is certified by its own manufacturer to the standard marked on the insert. This applies to the pad only; no performance level is claimed for the garment.
Wear the correct size, check the product for damage before each use, and replace it if it is cracked, torn or worn. Replace a protector that has taken a heavy impact even if it looks undamaged. Use the product only with all of its protectors fitted, and do not modify it.
These safety instructions do not constitute a waiver of any statutory claim. Nothing in these instructions affects your statutory rights.
Full owner’s instructions, declarations of conformity and technical documentation: CE Technical Documentation. Care and washing: How To Wash Demon United Gear.
Delivery and Shipping
By placing an order with us you agree to all of the terms below.
We strive to ship every order within 2-3 business days. Any order placed by 11 AM on a business day will be sent to our warehouse and we will do our best to get it shipped ASAP; anything placed after that will be processed the next business day. Once your order receives a tracking number, please allow 24–48 hours for the tracking to update.
Free U.S. shipping is available on domestic orders of $99.99 and up. Free international economy shipping is available on orders of $150 USD and up.
Free shipping thresholds are based on your order total after any discounts or promo codes are applied — not the pre-discount total. If a discount code brings your order total below the qualifying amount, standard shipping rates apply. Faster paid shipping options (such as Express) remain available to select at checkout.
Delivery takes 4–7 business days inside the U.S. when selecting the flat-rate $9.99 / Free Shipping method (USPS). Ship times DO NOT include weekends or holidays.
For customers who would like to use the 2-Day or Standard Overnight shipping methods, the order must be placed before 10 AM MST to guarantee those delivery times. Orders placed after that time will be processed the next business day. (FedEx/UPS does not deliver to P.O. Boxes, so the 2-Day/Overnight options are not available for P.O. Box addresses.)
FedEx/UPS Two-Day and Overnight do not deliver on weekends.
Express orders placed on Friday before 10 AM MST will be processed, but express shipping does not deliver on weekends — for example, an overnight order placed Friday would arrive Monday, not Saturday. Express orders placed over the weekend are processed on Monday.
International Shipping (Outside of the USA)
We ship to most countries. For most international destinations, duties and import taxes are now calculated and collected at checkout through Shopify Managed Markets. This means the total you pay at checkout is your all-in landed cost — with no surprise customs fees, duties, or VAT charged on delivery (Delivered Duty Paid / DDP). For any destination where prepaid duties are not available at checkout, standard import charges may apply and remain the customer’s responsibility.
Import laws, customs, tariffs, and policies vary by country and are sometimes enforced differently depending on the import office or customs agent who processes your shipment. We make no representations or guarantees that importing Demon International LC products is legal in your country, and it is your responsibility to ensure that it is. We will ship your order according to the method selected at checkout, but we cannot control or guarantee delivery times once your order reaches your country’s customs. If your shipment is denied entry into the country, our normal refund policies apply — we will refund the full purchase price, minus shipping and handling, upon receipt of the returned product.
Demon United is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Demon United is not responsible for any package once it is in the hands of USPS/UPS/FedEx/DHL.
**Any order, domestic or international, that is returned to us for an insufficient address, wrong address, unclaimed shipment, etc., will require the customer to pay for reshipment of the package. If requesting a refund, the shipping cost will NOT be refunded.**
We do not cover or reimburse shipping costs for a return/exchange. The customer is responsible for return shipping. If you have a warranty issue, please contact our team.
Any questions regarding our delivery and shipping policy? Please contact our team by email, chat, or phone.
Our office hours are Mon–Thurs 9 AM – 5 PM and Fridays 9 AM – 3 PM MST.
Important Holiday Shipping & Fulfillment Information
Standard transit shipping time is 4-8 business days after your order has been fulfilled. Transit days will begin once the carrier has made its first initial scan. Once your order is fulfilled, shipping information will be provided. Our business days are Monday-Friday. If your order is placed on the weekend it will ship the next business day and within the 24-48 window. Orders placed after Noon MST on Fridays are considered the weekend.
Disclaimer: In some cities the transit window will take closer to the 7-8th business day for delivery.
Nothing on this page limits your statutory rights. Where this page and the policies linked above differ, the linked policies govern.