FINAL SALE CLOSE OUT ITEMS
Items marked as "Closeout" or "No Original Packaging or Tags" items are not eligible for returns or exchanges. They are final sale. No exceptions.
Disclaimer for Navidium Shipping Protection Orders:
Any orders reshipped via Navidium Shipping Protection are not eligible for refunds or returns.
How do I return an item?
Looking to return it or make an exchange? No problem! We have a no-hassle return/exchange policy; we guarantee your complete satisfaction. If at any time you're not 100% satisfied, send your unused gear back within 30 days for a full refund.
(If the return is past the 30 days the item may still be returned, however, there will be a 25% restocking fee on all items. You will also need to email our team for a return form since our returns page will automatically deny your return.)
To make a return or exchange within 30 days follow the link below:
To make a return/exchange outside of the 30-day window follow the instructions below:
To return your item just fill out the form (the form must be emailed to you) listing whether you want a return or exchange and ship your product back. (The customer is responsible for the return shipping cost. You may use any carrier you wish, however please make sure you are given a tracking number.)
Please contact Demon customer service through chat, email, or phone and we will be happy to email you the form. Please let our team know that you are outside of the 30-day window.
If you have any questions, you can always give us a call. 801-225-3997
How long will it take to get my refund back? Once your package is received and processed the refund will show up after 4-10 business days, depending on your bank.
Is there a time limit on returns? Yes! Gear will need to be returned within 30 days. If you are past the 30-day return period you will be charged a restocking fee.
Do I receive Store Credit or an actual refund? You will receive a refund back to the original method of payment. (Refunds take 4-10 business days to show back on your account, depending on your bank and the payment method.)
Do I need the packaging returned with the gear? Yes! Please return the gear with all original packaging and tags. Items that are returned without the original packaging or damaged packaging will be accepted but are subject to a 20% restocking fee.
Items that our returns team deems as unsaleable are not eligible to be exchanged or refunded, in these cases you may request photo evidence from us.
If I use the gear can I return it? No! We only accept used returns for warranty issues, that are approved by our team. If you have a problem with your gear call customer service to learn more about the warranty.
We want you to be confident with your purchase. We do our best to give you the best possible information to make a decision. When this doesn't work, we are here to refund or exchange your product as quickly and seamlessly as possible.
Thank you for your business!